Refund & Cancellation Policy

Overview

This Refund and Cancellation Policy outlines the terms under which MyMenuSpotlight, provided by Joshua Pozos Sanchez through pozoss.com, processes refunds and handles service cancellations. We strive to maintain fair and transparent policies that respect both our clients' needs and our business operations.

Initial Setup Fee

The initial setup fee of $600 covers the work involved in creating and configuring your restaurant website, including:

• Website design customization with your brand colors
• Content setup and organization
• Digital menu creation
• Links page setup
• Reservation system configuration
• Training on system usage

Refund Policy for Initial Setup

Our refund policy for the initial setup fee is as follows:

• Before Work Begins: If you cancel before we begin work on your website, we will provide a full refund of the initial setup fee.
• During Development (0-50% complete): If you cancel during the early stages of development (up to 50% completion), we will provide a 50% refund of the initial setup fee.
• During Development (51-99% complete): If you cancel during the later stages of development (51-99% completion), we will provide a 25% refund of the initial setup fee.
• After Completion: Once your website is fully developed and delivered, the initial setup fee is non-refundable.

The determination of completion percentage is at the discretion of MyMenuSpotlight based on the agreed-upon project milestones.

Annual Renewal Fee

The annual renewal fee of $150 covers:

• Continued hosting of your website
• Security updates and maintenance
• Technical support
• Access to our content management system

Refund Policy for Annual Renewal

Our refund policy for the annual renewal fee is as follows:

• Within 14 Days: If you cancel your service within 14 days of paying the annual renewal fee, we will provide a full refund of the renewal fee.
• After 14 Days: After 14 days, the annual renewal fee is non-refundable.

Service Cancellation

You may cancel your MyMenuSpotlight service at any time by contacting us at support@mymenuspotlight.com. Please note the following regarding cancellations:

• Upon cancellation, your website will remain active until the end of your current paid period.
• After the end of your paid period, your website will be taken offline, and all associated data may be deleted from our servers.
• We recommend backing up any content or data you wish to keep before cancellation.
• If you wish to export your website content for use elsewhere, please contact us for assistance.

How to Request a Refund

To request a refund, please contact us at:

• Email: support@mymenuspotlight.com
• Contact form: Contact Us

Please include the following information in your refund request:

• Your name and restaurant name
• Date of payment
• Reason for requesting a refund
• Preferred method of refund (original payment method is typically used)

We will process valid refund requests within 10 business days.

Payment Processing

All payments are processed securely through Stripe. Refunds will typically be issued to the original payment method used for the purchase.

Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. We will notify customers of any material changes to this policy via email or through a notice on our website.

Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us at: